We will ship to you within the week from when your order is placed. Shipping time varies according to the destination. Using our expedited services shipping in Canada is usually 4 – 9 business days. Our shipping in Canada is with Canada Post at the most economical rate possible, allowing us to track your parcel.
Shipping to the USA begins with Canada Post, giving us tracking information. Once it crosses the border it ships with your US Postal Service. Shipping time varies (5-11 business days) with destination distance from the point of shipping in Nova Scotia, Canada.
We do ship Internationally but you will be given a shipping cost for surface mail which can take weeks up to 4 months. If you contact us the shipping can be upgraded to air mail at an extra cost to be covered by you prior to shipping.
CUSTOMS – Note that with International orders there may be taxes and duty which will be the purchaser’s responsibility.
NOTE: If you order the E-Edition of The Eating Game there will be no shipping charges as you will be purchasing files to download on your computer. This package (at 25% of the cost) comes with complete instructions re purchase of materials and assembly. There are no refunds on this product. Please contact us if you have questions prior to purchasing.
We value customer satisfaction and would hope you would not have to return a product. However, we cannot refund a product that has been used.
The refund process must begin within a week of receiving your delivery and be completed with 3 weeks. Note that it will be necessary for you to be able to track the parcel, that has been carefully wrapped.
If your order arrives damaged or incomplete please contact us at firstname.lastname@example.org explaining your reason for the return request. We will correct the error or refund the return shipping (at the same rate you paid) once we have received the returned item for exchange or refund through PayPal.
For regular returns the customer will pay the return shipping charges. Once we receive the item you will be refunded through PayPal.
There are no refunds on the E-Editions of products.